Transforming Fear to Joy

Let’s face it, the evidence is in on happiness.

Joy is our only job.

In his 2010 Youtube video, Daniel Pink disclaimed money as the motivator to improve human performance.  In fact, research stipulates that once you surpass basic mechanical tasks and move into the area of knowledge work, the larger the monetary reward, the poorer one’s performance.  Is it finally safe to say that the primary human motivators of autonomy (self-direction), mastery (self-improvement) and purpose (meaningful contribution) bring the greatest reward — happiness?

Well, the 2013 Gallup World Happiness report agrees and emphasizes “while the most cheerful countries on the planet are also some of the wealthiest, income is a less important contributor than things like personal freedom and social supports.”  With Canada sitting in 6th place and the U.S. in 17th out of 150 countries, the following six factors account for 75% of the differences among those surveyed:

  •  GDP per capita
  • Life expectancy
  • Perceived national corruption
  • Freedom to make life choices
  • Generosity of fellow citizens
  • Having someone to rely on in times of trouble

Business, then, is not as usual when it comes to motivating for high performance in organizational settings.  If, as Dan Pink eludes to, our goal is to create happy, healthy, humane places to work and live, then how we bring this about has everything to do with incorporating individual self-direction, self-improvement and meaningful contribution. Over the long-term, the only design methodology capable of achieving these “happy” results includes and collaborates with those who have a vested interest in the outcomes.  When we involve workers, customers and suppliers in designing work systems, organizations or even “communities of organizations” (networks), we not only improve performance but we elevate the quality of creativity and accelerate the speed of innovation.  When we balance the social needs of human beings (esteem, love, belonging, self-actualization) with their physical needs (safety, shelter, financial security), we feed and fulfill the whole person.

If you are seeking a novel approach to build on your organization’s resiliency and adaptability to our changing world, then consider bringing your workforce, customers and suppliers to your decision-making table as in the workshop process outlined below.

Source: STS Design for Adaptive Systems 2013
Source: STS Design for Adaptive Systems 2013

Whether you are redesigning workflows, policies and procedures, short and long-term planning processes or your leadership and management systems, dialogue wit