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Right to Joy - Blog Category: Organization Design — a Collaboration Platform

Customer Experience Mapping — Part I

Do you have an intimate understanding of your customers’ experiences when purchasing and then using your services and products? Given that mapping organizational workflows prove

Cultural Change — Possible In Our Lifetime?

In the words of Malcolm Gladwell, “cultural legacies cast a long historical shadow.” They persist, generation after generation, virtually intact, even as the economic and social

Organization Design — Say What??? 

For the purposes of improvement and/or innovation, organizations redesign their strategies, structures, systems and processes. Over the past 25 years of collaborating with organizations to

Adaptive Leadership

I can safely say I spent the past 30 years of my consulting career working to disrupt the traditional leadership practices of command and control.

Leadership’s Shifting Paradigm

No matter what our occupation or where we reside, how we currently live and work is being redefined by global trends such as: •  information

Leadership in the Innovation Age 

Most leadership practices —  whether in business, government, community service, labour unions and the not-for-profit sector —  are still operating as though we live in